Terms of Service
Introduction
The following is a document that outlines an agreement that exists between you and CoreHost. Please read the following Terms of Service document carefully before using our services. The following applies to all users, unless otherwise agreed in writing.
CoreHost reserves the right, at any time, to amend or modify this document without prior notice to you. We will take all reasonable actions to notify you of the changes to the document. Any changes to this document shall become effective immediately when posted to our website.
Definitions
The term "CoreHost" (including derived terms such as "Core Host"), "us", or "we" refers to the owner of the website whose domain is corehost.com.au, an Australian-registered business (ABN 79 556 107 877). The term 'you' refers to the user, subscriber or visitor of our website. The terms "service(s)" shall be defined as any product, software or other saleable resource CoreHost provides either for free or paid.
1. Registration & Eligibility
To use the services of CoreHost, you must be over the age of 13, if you are under the age of 13 you must not use our services. Additionally, CoreHost may, at its sole discretion, refuse services on any grounds to any customer without warranted reason.
By signing up for our services you agree to be bound and governed by this Terms of Service document. Your information will be securely held in our database so long as your account exists (and up to thirty days after you have requested deletion). You hereby declare all information provided is accurate and up-to-date.
2. Billing & Payments
Definition of Billing Terms
"Active Services" shall be defined as any product or service that is owned by your account and is not deleted. Please take note that your servers and other products are still considered "Active Services" even when they are in the 'stopped' state; if the product is visible in your account then it is considered to be active.
Payment Options
We accept all major credit and debit cards globally via Stripe.
Chargebacks
Chargebacks are an issue for any online business, so CoreHost operates a strict policy on them: your account will be debited the amount charged in addition to any fees we have incurred. An administration fee of $10 will also be deducted from your account. Instead of performing a chargeback please contact our team, this will be beneficial to both parties.
Renewals
Services provided by CoreHost may come set to renew by default. This is to avoid any issues in your gaming experience. You hereby acknowledge that it is your responsibility to check your services when they are deployed, and ensure you are happy with this setting.
72-Hour Money-Back Guarantee
Every new service is backed by a 72-hour money-back guarantee. If you are not satisfied with your server for any reason, simply contact our support team within 72 hours of your purchase for a full refund. All we ask is that you let us know why, so we can improve our service. This guarantee applies to your initial purchase and does not extend to subsequent renewals.
3. Limitation of Liability
CoreHost's liability for all our clients will not exceed that which has been paid by the Client to CoreHost within the current billing period. The company will not be held responsible for any costs or loss of revenue outside of our control.
4. Publications & Marketing
CoreHost, from time to time, may use data about your account for marketing, funding and other business related tasks. Any information used for these purposes will be completely anonymous before it leaves our control.
Additionally you may receive a request from a member of our team to use your company name, service name or brand as part of these materials, consent will be presumed unless a representative for your account contacts us to state otherwise.
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5. Termination
As a matter of last resort, CoreHost retains the right to permanently suspend services for any user for breach of this Terms of Service agreement. The decision to terminate accounts will be made solely by a senior member of the CoreHost team. Once an account has been terminated, it is not reversible. All services will be permanently deleted and all game, database and other user files will be removed from our systems.
CoreHost will retain records of transactions, sales, user activity and basic contact details for an indefinite period of time.
6. Closing your Account
As a user of CoreHost you have the choice, at any time, to rescind your consent to this agreement, this will be in the form of closing your account with us. You can close your account yourself at any time from the Danger zone on your Account page, or contact our support staff and they will do it for you. Closing your account deletes your servers and their files straight away, stops billing without refunding the unused part of the current billing period, and removes your login, saved payment details and support tickets. It cannot be undone. We keep a record of past payments, without your name or email address, because tax law requires it. We recommend reading our Privacy Policy to understand data retention after closing your account.
7. The Law
This contract is governed by the laws of New South Wales, Australia, and will be enforced through the Australian legal system exclusively. All relevant consumer rights will not be infringed by this agreement and CoreHost agrees to follow all relevant Australian laws (including the Australian Consumer Law) whilst providing you services, regardless of your host country.
Questions
If you have any questions about any part of this agreement, please contact us at hello@corehost.com.au.